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faq

How do I cancel my membership with a site?
 
There are two important things to remember when signing up for a porn site:
 
  • Don't forget which site you signed up for.
  • Know the date you must cancel by to avoid any recurring charges.

 

About 90% of pay-sites use a 3rd-party billing processor (see the Customer Support for the list of the most popular). Those services handle all processing from beginning to end. Cancelling your membership can be as simple as visiting that billing processor, finding their "Customer Support" or "Cancel Membership" page, and doing a search for your memberships through their system. The site you signed up for should also have a link to the cancel page to assist you.

If you cancelled your membership before your rebill date, and you've still been rebilled, then you probably waited a few days too long. Most sites require about 7 days notice prior to your rebill date (or 24 hrs for a trial) to cancel without being charged again. So my personal tip to everyone that isn't completely satisfied, is to cancel RIGHT AWAY. In almost every case, you'll still have access to the members area until your membership expires.
 
 
  I signed up to a site but it's not working, what should I do?
 
Technical problems are no stranger to porn sites. They exist more with smaller unknown sites than larger more established ones. The most common issue that occurs is not being able to log-in after signing up. Sometimes it takes a few hours for your user/password to record into their database (although most are instant). Regardless, you should always contact the site webmaster and billing processor (they usually handle authentication into sites). You'll usually get a reply quickly from the billing processor since they have customer service reps on the clock 24/7.

If you have trouble getting any support from the site or billing processor (call them if needed), then definitely let us know and we'll try to get in touch with someone for you. Nearly all sites want to avoid chargebacks, so it's rare that you'll get nobody to help.
 
  Site Performance Issues
 
Are you trying to play *movie clips* or are you trying to play a *streaming video*? The two are completely different. Streaming movies require that you have nothing on your computer or network that interferes with the communications between our streaming servers and your computer. The following can cause blockage of these transmissions and therefore the inability to play streaming movies:
  • Corporate networks
  • Hotel networks
  • Badly configured home router, like a wireless network

To test your players, please do not use the streaming movies, rather go to the movie clips section of any shoot, right-click on a clip and save it to your hard-drive ("save link as" in Firefox, "save target file as" in IE), now click on the "Real" select at the top of the page and repeat the process with a Real media clip. Now play the clips [from your hard-drive]. If you can play the clips, you know the problem is either with your internet connection or with your network. If you cannot play the clips, then the problem is with your computer, make sure you have installed the latest versions from www.microsoft.com and from www.real.com

 
  I have a fast Internet connection, yet your streaming movies don't play smoothly:
 
First thing, update your Real Player to Real 10. It is very easy to pay for the 'Premium Player', you don't need it, the basic Realplayer is all you need. Make sure that you follow the installation carefully, disable all the silly offers that Real tries to bundle with the player. If you install the player carefully it's a great utility. Now, open your Real Player, go to Tools>Preferences>
  • In the General>Playback Settings>On-Demand tab, make sure the Cache box is checked.
  • Under "More Options" on this same tab, you may want to increase the number of buferring seconds.
  • In the "Connection" tab, test your Internet connection using the built-in utility.

Other settings in Tools>Preferences to play with if you still have trouble with performance:

  • Connection>Network Timeouts - try increasing the timeout seconds.
  • Hardware>Video Card Compatibility - bring down the slider.

NOTE: if you are not on DSL or cable, forget about streaming the movies, they will never look good. Rather, download the clips to your machine and play them from there.

 

 

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